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Terms and Conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Deovir Arts, Inc.'s relationship with you in relation to this website.

The term "Deovir Arts, Inc." or "us" or "we" refers to the owner of the website whose registered office is located at 5/F SM City Manila Arroceros corner San Marcelino St., Malate , Metro Manila, Philippines 1004. Our Company Registration Tin Number is 226-263-936-000 and place of registrationis Malate, Metro Manila. The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

    • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
    • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
    • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
    • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
    • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
    • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
    • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
    • You may not create a link to this website from another website or document without Deovir Arts, Inc.'s prior written consent.

 

When you purchase at our website, you agree to the following policies:


 

Order Process

We accept and process orders from Monday to Saturday from 9:00 am to 3:00 pm (Manila time). All orders received after the cut off time are processed on the next business day. All orders received during holidays are also processed on the next business day.

Once payment has been approved, orders are normally picked up by the authorized courier within 1 to 2 business days.

Stock availability of listed items is not guaranteed. Some items listed in our website, occasionally may not be available for shipment and are out of stock.  We will notify you via email if these items will still be available or if they were discontinued in production by our suppliers.

Once an order is approved, we will notify you via email. Should you need to inquire about the status of your order, you may email us at
orders@deovirarts.com


 

Order Cancellation

We can only cancel orders for unpaid items. Once the payment is approved and finalized, you may no longer cancel your orders because paid items will now go through the shipping process.

For items that are still unpaid and outstanding, you may request to cancel them by sending us an email to
orders@deoviratrs.com   

The prices in this website are inclusive of 12% value added tax.

Pricing

The prices in this website are inclusive of 12% value added tax.

Prices are subject to change without prior notice.

Price changes can occur upon your check-out. Price change is mainly attributed to our supplier's change in price. 

If changes in price occur, we will inform you via email the new price. Should you find the new price unacceptable, you may opt to cancel the order and we will not charge you for the cancellation. If you find the new price acceptable, you may inform us via email to proceed with the processing of your order.


 

Shipping Process


Approved customer's orders will ship either Air 21, AP Cargo, LBC and DHL. Courier used is determined based on the merchandise ordered and delivery address. Our authorized couriers reserve the right to decline shipping of restricted merchandise based on air transport regulations. If an item can not be shipped due to shipping restrictions, an email will be sent informing you about the cancellation of your order.

Once payment has been approved, orders are normally dispatched within 1 to 2 business days. Typical orders to a physical delivery address within Metro Manila normally will be delivered within 2 to 3 business days from the dispatch date of the order. Typical orders to a physical provincial delivery address  within the Philippines will be delivered within 3 to 5 days from the dispatch date. Orders outside the provincial city limits of our authorized courier can be picked up at their nearest branch. OUR COURIER HAS NO DELIVERY SCHEDULE ON WEEKENDS.


Deovir Arts, Inc. does not assume responsibility and liability for merchandise damages while the goods are under the care of our authorized couriers whether these damages are direct, incidental, special or consequential, arising from the handling and delivery of the ordered goods.

 

Shipping Rates

Local Shipping Rates (PHP)

Weight Metro Manila Outside MM
< or = 2.99 kg 150.00 250.00
3 to 10 .99 kg 250.00 350.00
11 to 20.99 kg 400.00 550.00
21 to 30.99 kg 600.00 750.00
31 to 40.99 kg 800.00 950.00
41 to 50.99 kg 1,000.00 1,150.00
51 to 60.99 kg 1,200.00 1,300.00
61 to 70.99 kg 1,400.00 1,500.00
71 to 80.99 kg 1,600.00 1,700.00
81 to 90.99 kg 1,800.00 1,900.00
91 to 100.99 kg 2,000.00 2,100.00
> 101.99 kg 2,500.00 2,700.00

 

*Note: Shipping rates are subject to change without prior notice and may vary depending on the product size and dimension.

 

 

Modes of Payment

  • Visa, Mastercard and American Express via Paypal
  • Bank Deposit
    • Metrobank
    • BDO
    • BPI
  • Check Deposits would require 3 days clearing prior to shipping.

Payment Process

We can only ship fully paid orders.

For detailed payment process, please see How to Pay for Your Order.

 

PayPal

Pay securely with a PayPal, credit card, or bank account.

Bank Transfer

Upon transfer of payment, please send us a copy of your deposit slip to orders@deovirarts.com as proof of your payment so that we can approve and send out your orders. In your e-mail, please indicate your full name as indicated in your order.

Return Process

Before we ship out your goods, we check and insure the merchandise that you receive is the correct item - free from damage or defects.

In the event that factory defective goods or wrong items were shipped out, Deovir Arts, Inc. will provide you product replacement or refund, whichever you prefer. Shipping and handling charges are non-refundable.

In order for us to review all returns due to factory defective goods or wrong item shipped, please fill out the Return Items Form. which you will  find in Your Completed Orders page. Please see below:

Please indicate in the form the Return Reasons (Received Wrong Product or Factory Defective Product) and the Return Actions (Replacement or Refund).

If the request is valid and approved, we shall facilitate a replacement or a refund of the purchase amount, whichever you prefer.
 
Upon receipt of the factory defective goods or wrong item sent, please fill out the Return Form within 3 days. If the request for replacement or refund is valid, kindly send us back the item within 3 days from receipt of our email confirming approval of replacement or refund of the item. 

 

If you wish for a replacement, please see below:


1) Please return the item in its original delivery condition.

 
2) Kindly include a copy of the official receipt.


3) Please include a copy of the receipt of shipping cost for the returned item including your banking details so that we can remit the shipping cost to your bank account.


4) Return the item within 3 days from receipt of our email confirming approval of replacement of the item.


5) Please return the item to:
                                       DEOVIR 
                                       Stall 27 Cartimar Building Shopping Center, Severino St.,
                                       C.M. Recto, Metro Manila,
                                       Philippines 1001


6) Upon receipt of receipt of the returned item, we shall send you the replacement within 2 to 5 business days.


7) In the event that the replacement item is out of stock, we shall refund the paid amount for the returned item plus your shipping cost for returning the item.

 


If you wish for a refund, please see below:


1) Please return the item in its original delivery condition.


2) Kindly include a copy of the official receipt.


3) Please include a copy of the receipt of shipping cost for the returned item including your banking details so that we can remit the shipping cost to your bank account.


4) Return the item within 3 days  from receipt of our email confirming approval of  refund of the item.


5) We shall deposit to your bank account the refund price and  your shipping cost for returning the item.

 


Please note we do not offer product replacement or refund based on the following:


1) Change of mind (example: changing an item for a different size, brand, color or price)


2) Errors in making the correct order (example: accidentally adding an item to your shopping cart)


3) Damages caused by mishandling and shipping or damages caused by the customer's mishandling or misuse of the product.

 

Security Statement

The checkout process of Deovir is protected with Secure Sockets Layer (SSL). SSL is a protocol for encrypting and sending data. When you send data, you are sure that data is sent in a very secure manner. It also validates the identity of the websites through certificates.  The certificate validated by a third-party certificate authority tells you the website is real. More importantly, credit card numbers and other pertinent personal information are also secure during transmissions.

Deovir uses GeoTrust Quick SSL. In today's world, for better or worse, security issues are at the forefront of GeoTrust's thoughts. GeoTrust QuickSSL is just one solution from GeoTrust that should give online consumers and businesses peace of mind.

Sites secured by GeoTrust SSL certificates are providing up to 256 bit encryption thereby offering the highest level of encryption and security possible. This means you can rest assured that communications between your browser and this site's web servers are private and secure.

 

Privacy Statement

Your information are all held private. Deovir does not gather or store your individual information to share it with other companies. Web log statistics are analyzed as a whole and individual browsing is not tracked. Like all other online stores, we do ask for your email address and postal address because this is the best way to keep in contact with you. However, all these information are secured and held private. We do not give out or exchange these information to third parties nor will we give them out in the future. We just keep it in our records so that we can easily communicate with you.

We do not do telemarketing by telephone or fax and we will not give out your information to telemarketing companies. However, we use your contact information to inform you about the status of your orders.

We send out product updates through our mailing list. On the order confirmation page, you have the option to join our mailing list. If you did not check the join our maling list box and you still receive our product updates, please write to us at
inquiry@deovirarts.com.

Deovir uses cookies to improve your overall shopping experience. Cookies allow a web browser to identify a user and serve up customized web pages and  login information to the user's web browser when revisiting a web page. We use cookies to keep track of your order as you shop on our online store. It also allows our website to recognize registered customers when they return on our site. However, when we use cookies we do not use it in order to monitor or identify you and maintain information of your use. We only use cookies to improve the products, promotions and design lay out of our website. These cookies can only be acessed by our own website located at
deovirarts.com and we do not give out this information to any other company.

You have the option to refuse all cookies. However, you will not be able to track your order, be recognized as a registered customer and be able purchase from our site. As an option, you may configure your web browser's privacy settings to not accept third party cookies and this will not affect your shopping experience at our site.

All the information that we gather is only used not to track individual activity but are reviewed as a whole to further improve our products and services. However, we may use the information to solve problems such as fraudulent activity on our site. We do not give out these information to third parties.

Place a Special Order

We have thousands of products and not all are listed in our website. Most of our inventories are allocated at our retail stores so some items may have zero quatities but are actually available in our stores. We can get them for you and you can purchase it here online.

If there is something you need that you can not find in our website or you need more quantities of a certain product, then please send us an e-mail at
orders@deovirarts.com and we will try to find this item in our retail stores. You can also send us your orders via our Contact Form below.

 

Help us find exactly what you need by giving us a detailed description:

  • Quantity
  • Product Brand
  • Product Description
  • Color
  • Size

 

Send us the following information so that we can give you feedback:

  • Full name
  • Email address
  • Cellphone number or Telephone number

 

Special orders payment options:

  •  Paypal
  •  Metrobank
  •  BDO
  •  BPI

Bank Transfer

Upon transfer of payment, please send us a copy of your deposit slip to orders@deovirarts.com as proof of your payment so that we can approve and send out your orders. In your e-mail, please indicate your full name as indicated in your order.

Deovir Arts, Inc.'s policies may be improved, updated and revised without prior notice.